topic Re: Import landline to cell not working in Get Support

Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:10:20 GMT

I've signed up for Public, bought a sim, transferred my land line number to my new cell phone. It has been a little over a week and I still can not receive calls on my cell. I did cancel my land line provider.

Re: Import landline to cell not working

HALIMACS — Sat, 15 Oct 2022 21:11:49 GMT

@Cheryl6

It can take a lot of time, but shouldn't take this long. Try rebooting your phone, resetting Network connections, toggling airplane mode on and off, and removing and reinserting your sim card

Re: Import landline to cell not working

dust2dust — Sat, 15 Oct 2022 21:14:46 GMT

Did you give them your authorization to allow the transfer? Upon doing that, they would close the account. Did you close the account yourself?

Re: Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:20:34 GMT

ok, tried all that and it didn't work

Re: Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:24:59 GMT

On the public site, when signing up, they ask if you want them to cancel the current account. I said yes. A couple days later, I called the current (at the time) provider and cancelled myself as I didn't want to incurr any more charges from them.

Re: Import landline to cell not working

dust2dust — Sat, 15 Oct 2022 21:31:18 GMT

Then there's the problem. Landlines do typically take longer to finish transferring. You still would have needed to give them authorization but the fact you cancelled it yourself then you'll need to go back to them and figure out how to reinstate it and then do another transfer request and wait this time. I would imagine the landline company will do pro-rating.

It's about unauthorized transfers. The way you did it and expecting to have the number would mean anybody could just take your number whenever they like. No. You need to be the customer authorizing the transfer. For a cell transfer, you get a text and you have to reply to it.

Re: Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:34:17 GMT

ok thank you. I'll just chose a new number through public. Thanks for your help!

Re: Import landline to cell not working

dust2dust — Sat, 15 Oct 2022 21:36:19 GMT

Interesting. Most people with a landline would want to keep their number. So that's easy. You must really have a hate-on for that provider 🙂

Re: Import landline to cell not working

Yummy — Sat, 15 Oct 2022 21:38:28 GMT

Usually transferring land line takes up to 7 days but these days when everybody has 'covid' excuse it might take longer.

Was that 'real' land line? What was the area code and first 3 digits of your phone?

Re: Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:40:59 GMT

I have had the number for many years, but it's too much of a pain to do all the work to keep it lol. Plus, this is my first cell, ya, I'm really old school lol. I think I'm just excited to have it!

Re: Import landline to cell not working

Cheryl6 — Sat, 15 Oct 2022 21:42:11 GMT

Yes, it was a real land line. I've had it for over 30 years! I'm happy to be switching to a cell now though, and well, out with the old and in with the new!

Re: Import landline to cell not working

dust2dust — Sat, 15 Oct 2022 21:45:13 GMT

It's unfortunate that you didn't come here to ask "does this really take this long?" before you did anything. Even if it meant paying for another month, I would think they would prorate you when it finally went through and they closed your account...after you gave your authorization. But you didn't. So here you are. Welcome to Public Mobile.

Re: Import landline to cell not working

Yummy — Sat, 15 Oct 2022 21:54:28 GMT

@Cheryl6 wrote:
Yes, it was a real land line. I've had it for over 30 years! I'm happy to be switching to a cell now though, and well, out with the old and in with the new!

I never got a clear answer for all this time I am here: will one who transfers Real land line to mobile provider be able to receive 2FA codes?

These codes are send to Real mobile numbers and will not go to Real land line. I still do have land line and tried it few times so speak from experience. If you care for SMS from banks, government, etc. to be send to Real mobile phone I would think twice or get ironclad confirmation 2FA will go to your 'transferred land line number' on mobile device.

Here is simple example. Area code 905 first 3 digits 859-xxxx it clearly stats it is Land line

This one is Bell but it is mobile service so I am fully confident 2FA SMS will go to this one but in doubt on previous one above.

Re: Import landline to cell not working

hTideGnow — Sat, 15 Oct 2022 22:40:40 GMT

@Cheryl6 wrote:
On the public site, when signing up, they ask if you want them to cancel the current account. I said yes. A couple days later, I called the current (at the time) provider and cancelled myself as I didn't want to incurr any more charges from them.

HI @Cheryl6 oh, you shouldn't call the landline to cancel

I see you are ready to give up the number. In case you change your mind, call your landline company. Many can reactivate briefly for you to port out. You can call them and see what are your options