topic Re: Service quality? in Get Support

Service quality?

jonathanthi — Sat, 15 Oct 2022 15:23:31 GMT

Hello all,

I’m worried I’m going to have weak service / signal with PM — I’m at home at only getting 2 bars.

Calls incoming are quiet in ear as well.

Re: Service quality?

hTideGnow — Fri, 17 Feb 2023 14:20:35 GMT

Hi @jonathanthi try calling Test Call number. 226-244-4444. You record a message and will hear back after. You can then know how good or bad it is

Re: Service quality?

dust2dust — Sat, 15 Oct 2022 15:36:26 GMT

Volume button? 🙂

2 bars is likely your idle LTE reception. When a call happens then do you get more bars?

Re: Service quality?

CountyDownIeUk — Sat, 15 Oct 2022 16:28:56 GMT

We run 3 PM accounts in the house on 1 bar. No issues. Perhaps you have a settings or phone issue.

Note: My Community Account is not regularly monitored.

Re: Service quality?

BCW — Sat, 15 Oct 2022 17:39:09 GMT

I only have 1 bar at home.

works great, never had any problems.

Re: Service quality?

softech — Sat, 15 Oct 2022 17:48:19 GMT

@jonathanthi the bar you see is likely for 4G signal. PM uses 3G for voice, so you have to check the status bar when you are on a call to see the 3G signal sttrength as advised by @dust2dust

And what kind of phone you have? Brand and model?

Re: Service quality?

dust2dust — Sat, 15 Oct 2022 17:53:55 GMT

My older phone sits idle with 4 of 5 bars. My "problem" phone 2 of 4 bars. A slightly newer phone 4 of 5 bars. The "problem" phone jumps up to solid bars for a call. All Samsungs.

Re: Service quality?

jonathanthi — Sat, 15 Oct 2022 18:11:03 GMT

It’s an iPhone 11. I will try to see if the bars throttle higher on a call though. Thank you!

Re: Service quality?

Nezgar — Sat, 15 Oct 2022 23:08:01 GMT

@jonathanthi wrote:
It’s an iPhone 11. I will try to see if the bars throttle higher on a call though. Thank you!

The signal strength doesn't really matter unless you notice it actually affecting the call quality (ie dropouts or garbled words) or your calls drop. The echo test service listed above is good to use to test call quality, as well as these additional phone numbers:

+1 416 342 9562 (Toronto, ON)
+1 250 412 5922 (Victoria, BC)

You indicated your incoming calls are quiet -- this is more likely an issue with the speaker in the earpiece of your phone, than the signal strength. Check that there isn't gunk plugging the little holes in the earpiece that might be blocking the sound.Compare test calls using speakerphone mode, as well as plugging in external earphones, or using a Bluetooth headset.