topic Re: Help recovering account info in Get Support

Help recovering account info

nfdf33 — Sat, 15 Oct 2022 19:47:30 GMT

Hello,

I need help accessing my account info.

The email that is currently linked to the account was hacked an I no longer have access it.

I am unable to change the credit card as it has expired and am unable to change it.

The account is inactive currently.

Thank you

Re: Help recovering account info

softech — Sat, 15 Oct 2022 17:23:51 GMT

@nfdf33 get a new email address first

Then open ticket and ask PM support to change the email address used on My Account for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Help recovering account info

Yummy — Sat, 15 Oct 2022 17:30:16 GMT

You do not need access to your email in order to log in to PM account. Even though email is hacked you can still used it as log in ID with your password.

But to change email you have to contact agent as only they can do that for you. Community email you can change by yourself.

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here