topic Re: I added add on by mistake in Get Support

I added add on by mistake

Jackie82 — Sat, 15 Oct 2022 15:55:46 GMT

I paid for add on by mistake

Re: I added add on by mistake

RossN — Sat, 15 Oct 2022 16:00:45 GMT

@Jackie82

Hi you will need to contact a customer service agent for a credit or refund

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: I added add on by mistake

BKNS27 — Sat, 15 Oct 2022 17:06:01 GMT

@Jackie82

You can either leave it in your account if it is for extra calling minutes or extra data if you are on the $15 plan. It will remain in your account until it is used up.

Or you can contact a CS_Agent if you rather want a refund credit to your account. Just follow @RossN link to the CS_Agent.