topic Re: Cannot call with phone in Get Support

Cannot call with phone

JudyW — Sat, 15 Oct 2022 12:51:00 GMT

Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it

Re: Cannot call with phone

Dunkman — Sat, 15 Oct 2022 13:08:18 GMT

@JudyW

I will private message you the number of the Telus porting team. You can use this number only for porting issues.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/port-fraud-protection

Re: Cannot call with phone

softech — Sat, 15 Oct 2022 13:09:58 GMT

@JudyW this is not something Public Mobile can help. The sim part and the text is a procedure your old provider follows to avoid SIM fraud. However, call your old provider back, some might take a verbal approval on the phone.

Once you sorted that out with your old provider, then call PM porting team to retrigger the porting request. I will send you the porting team phone number in private message. Check your Community inbox on top right