topic Need to top up data in Get Support

Need to top up data

Thanuja — Sat, 15 Oct 2022 11:41:00 GMT

As I have used 75% data, I need to increase it.Kindly let me know how to do it.

Re: Need to top up data

softech — Sat, 15 Oct 2022 13:13:50 GMT

@Thanuja Just login to My Account with Incognito mode.

First check again if your usage really low (the page have some cache issue, always Incognito mode to confirm usage),

If you really need extra data, go to Plan & add-ons page, click Shop Add-ons.

there the add-ons are sorted by type in tabs. Click on the data one and add the one you want to the cart and complete the transition like any web store

Re: Need to top up data

Dunkman — Sat, 15 Oct 2022 13:13:44 GMT

@Thanuja

Here is some information about purchasing add ons:

https://www.publicmobile.ca/en/ab/get-help/articles?category=plans-and-addons&subcategory=how-to-purchase-addons

If running out of data is going to happen often, it might make more financial sense to change plans to highter data plan. Add ons are not cheap $15 for 1 GB add on. If you change plans immediately, PM does not pro-rate plans. You will lose whatever is remaining in your original plan.