topic Changing plan in Get Support

Changing plan

yssylove — Sat, 15 Oct 2022 06:29:18 GMT

Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?

Re: Changing plan

computergeek541 — Sat, 15 Oct 2022 06:32:47 GMT

@yssylove wrote:
Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?

The Self Serve account might be showing a cached version of the page. Clear your browser cache and cookies and close the browser. Relaunch the browser and log back in to check the current plan deatails.

Re: Changing plan

Callan89 — Sat, 15 Oct 2022 07:24:32 GMT

I would give it a day to catch up if it is a system error, but then contact Public Mobile in the chatbox through Community.

Best of luck! I hope it gets resolved.

Re: Changing plan

computergeek541 — Sat, 15 Oct 2022 07:40:22 GMT

@Callan89 wrote:
I would give it a day to catch up if it is a system error, but then contact Public Mobile in the chatbox through Community.

Best of luck! I hope it gets resolved.

There isn't any timed delay in plan details. It's a known glitch that the website sometimes incorrect plan details. it usually gets cleared after logging out and logging in again.

Re: Changing plan

darlicious — Sat, 15 Oct 2022 11:28:31 GMT

@yssylove

Did you schedule a change plan on next renewal? Is your renewal currently overnight tonight? October 14th/15th? If so while your plan renews and your data and/or minute counters reset at midnight it is not until the payment system takes your plan amount from your available funds and/or charges your payment card will your plan change take effect and the plan and its features be updated in your self serve account.