topic Re: "Oops! something went wrong..." trying to upgrade to new 4g $45 plan in Get Support

"Oops! something went wrong..." trying to upgrade to new 4g $45 plan---disregard 3rd time worked.

sohosynergy — Sat, 15 Oct 2022 04:46:52 GMT

Excited to see the new 4g plans I clicked to upgrade...the calculation went through showing 15 credit deduction due to balance, but when selecting my method of payment (and I tried two different visa debit cards both accounts have more than enough funds to cover the cost) I receive the error "Oops! something went wrong..." then in about 1/2 second the page refreshes waiting for me to select method of payment...stuck in that endless loop.

Now I just have to check my accounts to make sure the other transactions didn't go through

Re: "Oops! something went wrong..." trying to upgrade to new 4g $45 plan

dust2dust — Sat, 15 Oct 2022 04:43:51 GMT

Try a different browser or device or use private mode. If you're on a mobile browser then try desktop mode. Or use a non-mobile browser on a non-mobile device.

If you've been doing multiple attempts though then you should wait an hour. Or the payment has locked out for too many attempts and you would support to unlock it.

Has any money in fact transacted yet?

Re: "Oops! something went wrong..." trying to upgrade to new 4g $45 plan

computergeek541 — Sat, 15 Oct 2022 04:44:40 GMT

@sohosynergy wrote:
Excited to see the new 4g plans I clicked to upgrade...the calculation went through showing 15 credit deduction due to balance, but when selecting my method of payment (and I tried two different visa debit cards both accounts have more than enough funds to cover the cost) I receive the error "Oops! something went wrong..." then in about 1/2 second the page refreshes waiting for me to select method of payment...stuck in that endless loop.

Before trying again, please check if your card was actually charged. However, unless you have ran out of data, I would suggest against performing an immediate plan change. A scheduled plan change will make it so that you don't lose any time/money from your existing plan, and it also doesn't require you to make any payment at this moment.