topic Re: Recieving Videos from iPhone to android in Get Support

Recieving Videos from iPhone to android

raeoffrost — Fri, 14 Oct 2022 16:44:10 GMT

Unsure if the difference in OS is causing this problem but I find whenever I receive a video from my friend on iPhone to my android the video appears smaller and very pixelated. I also find texts take longer to receive and send as well between the two. Anyone know if there is something I can do to remedy this?

Re: Recieving Videos from iPhone to android

hairbag1 — Fri, 14 Oct 2022 16:48:34 GMT

What make / model is your android ?

Re: Recieving Videos from iPhone to android

raeoffrost — Fri, 14 Oct 2022 16:50:17 GMT

Currently I have an S21. I have noticed this problem on my old A50 before as well.

Re: Recieving Videos from iPhone to android

hairbag1 — Fri, 14 Oct 2022 17:10:32 GMT

I can't comment on reason for poor video quality.

I don't have any problem texting between iPhone and android. Texting between the two is almost instant here.

Others around the Forum, might have similar experience as you and may be able to offer corrective advise.

Re: Recieving Videos from iPhone to android

softech — Fri, 14 Oct 2022 17:13:41 GMT

@raeoffrost was that always an issue with any iPhone users? or just one particular iPhone user?

how they send you the video? via MMS? So, if they sent you via other means, like Whatsapp, it will be good?

Re: Recieving Videos from iPhone to android

BKNS27 — Fri, 14 Oct 2022 19:24:04 GMT

@raeoffrost

Are you YouTube videos?

Haven’t notice the quality of the YouTube video when I click Share icon.

Re: Recieving Videos from iPhone to android

srlawren — Fri, 14 Oct 2022 20:44:30 GMT

Yep that happens when you use MMS for a video file--it was intended for low res photos from about 30 years ago. It compresses the absolute heck out of the video since the mechanism was never meant for that kind of payload size. It's basically unusable.

Easy fix: have the iPhone person send you a link to the video in their iCloud. Then you click the link and will view the video in your browser for a significantly improved experience.

Re: Recieving Videos from iPhone to android

raeoffrost — Fri, 14 Oct 2022 20:46:46 GMT

They are videos taken from their phones not YouTube videos.

Re: Recieving Videos from iPhone to android

raeoffrost — Fri, 14 Oct 2022 20:48:41 GMT

It seems to be most iPhones. I think you and @srlawren has it right in this case Its better to just get them to send videos another way since they are getting compressed over MMS. Thank you!

Re: Recieving Videos from iPhone to android

raeoffrost — Fri, 14 Oct 2022 20:50:28 GMT

Thank you. I think you are right. I'll just need to ask them to send things that way or use whatsapp like @BKNS27 suggested. Thanks all!