topic Re: Transferring SIM iPhone 12 to 14 in Get Support

Transferring SIM iPhone 12 to 14

Tessacarson — Sun, 16 Oct 2022 14:56:08 GMT

I just got my new iPhone 14, I tried to transfer my public mobile SIM card from my iPhone 12 and I get this error. It says it can’t be transferred because this feature is not supported by my carrier. Help?!

I tried the other options which also didn’t work

Re: Transferring SIM iPhone 12 to 14

Anonymous — Fri, 14 Oct 2022 19:20:41 GMT

I'm not an Apple guy, but in general, you just pop the old SIM into the new phone, and Public Mobile is happy.

Re: Transferring SIM iPhone 12 to 14

Meow — Fri, 14 Oct 2022 19:25:12 GMT

With normal phones SIM transfer does not require any magic. With apple - good luck.

Re: Transferring SIM iPhone 12 to 14

BKNS27 — Fri, 14 Oct 2022 19:37:28 GMT

@Tessacarson

Is the iPhone updated to iOS 16.0.3?

Re: Transferring SIM iPhone 12 to 14

Tessacarson — Fri, 14 Oct 2022 19:38:33 GMT

Updating it now. I assumed it would’ve been updated since it’s brand new!

Re: Transferring SIM iPhone 12 to 14

Camera4617 — Sat, 15 Oct 2022 02:02:58 GMT

How are you transferring that sim? Did you take it out from old phone and put in new one? If not, that's what you need to do.

Re: Transferring SIM iPhone 12 to 14

softech — Sat, 15 Oct 2022 02:14:06 GMT

@Tessacarson

PM does not support eSIM...

Use the physical sim slot there, move your sim card from your iPhone 12 to 14

Re: Transferring SIM iPhone 12 to 14

softech — Sat, 15 Oct 2022 02:16:18 GMT

@Tessacarson wrote:
Updating it now. I assumed it would’ve been updated since it’s brand new!

In fact, new phones likely require a minor OS update. The phone you got likely was packed at least a month ago. A lot of the time, vendor still working on last minute fix before launch, so there is always a minor OS update a week or 2 after the official launch, that's why most new phones' OS are already outdated when we got it