topic deactivate an account in Get Support

deactivate an account

storyteller1 — Fri, 14 Oct 2022 18:13:50 GMT

Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022

Re: deactivate an account

softech — Fri, 14 Oct 2022 18:14:56 GMT

@storyteller1 Sorry for your lost

You might want to remove person info as this is an open forum.

The proper way to cancel the account is to login to My Account and remove pre-Authorized payment via the Payment page

Or when you close the credit card, PM will no longer be able to take money and the account will not renew and will be suspended and will be cancelled after 90 days.

If you need further help, you can message PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: deactivate an account

RossN — Fri, 14 Oct 2022 18:15:13 GMT

@storyteller1 hi if you can't acces the account to remove cc

you need to contact a customer service agent

you can private message them here

check your community envelope for a reply

Re: deactivate an account

hTideGnow — Fri, 14 Oct 2022 18:19:56 GMT

HI @storyteller1 You have access to the credit card used to pay the PM service? if you do, just have the CC to do a chargeback. When PM sees the chargeback, it will suspend the account immediately