https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889662#M606816 <P>Why does my plan information on my account have the wrong information again.&nbsp;</P><P>This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appeared on my account... it was fixed, perfect!</P><P>Now when I am logging on to see what my current gig usage is, it has the same issue as last month with the wrong renewal plan listed again.</P><P>Do I really have to open a ticket every single month to have this fix or is the information I am seeing just wrong and when my renewal happens it will be for the correct plan and correct amount?</P><P>Any help on this would be great.&nbsp;</P> Fri, 14 Oct 2022 17:13:08 GMT jl12 2022-10-14T17:13:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889662#M606816 <P>Why does my plan information on my account have the wrong information again.&nbsp;</P><P>This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appeared on my account... it was fixed, perfect!</P><P>Now when I am logging on to see what my current gig usage is, it has the same issue as last month with the wrong renewal plan listed again.</P><P>Do I really have to open a ticket every single month to have this fix or is the information I am seeing just wrong and when my renewal happens it will be for the correct plan and correct amount?</P><P>Any help on this would be great.&nbsp;</P> Fri, 14 Oct 2022 17:13:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889662#M606816 jl12 2022-10-14T17:13:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889665#M606819 <P>No you shouldn't need to ask them every time you want get your account info. It's that they made a system change that introduced this incredibly stupid caching problem. So you&nbsp; can click on the little spinner refresh icons lower down or use private mode when you want to have a look. It's ridiculous but here we are.</P> Fri, 14 Oct 2022 17:17:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889665#M606819 dust2dust 2022-10-14T17:17:39Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889666#M606820 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="refresh.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/3136E1BA717DBB9068A53465DBB27D56/responsive_peak/images/image_not_found.png" alt="refresh.jpg" /></span></P> Fri, 14 Oct 2022 17:20:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889666#M606820 hairbag1 2022-10-14T17:20:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889667#M606821 <P>Oh that worked perfectly!!&nbsp;</P><P>Thanks to both of you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Fri, 14 Oct 2022 17:27:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-information/m-p/889667#M606821 jl12 2022-10-14T17:27:01Z