topic Re: Restore account in Get Support

Restore account

ThelV — Fri, 14 Oct 2022 15:19:31 GMT

I need to make a payment today; my registered credit card was compromised

Re: Restore account

Yummy — Fri, 14 Oct 2022 15:28:54 GMT

If you cannot log in then:

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Restore account

softech — Fri, 14 Oct 2022 15:37:54 GMT

@ThelV can you login to My Account?

If so, just login to My Account, go to Payment tab and you can change your credit card if you have a new one

If you do not have a new credit card yet, you can go to a store and buy a voucher, then login to My Account or use *611 to load your voucher. Try to get the voucher from SDM or 711 or Shell or London Drug as their vouchers can be used immediately. Vouchers from other stores might have a 24 hours wait time

Re: Restore account

BKNS27 — Fri, 14 Oct 2022 16:17:16 GMT

@ThelV

Purchase a voucher at these locations and dial 611 and enter the voucher number:

You can login to your account to change the CC information.