topic Re: 404 error on "submit a ticket" link in Get Support

404 error on "submit a ticket" link

Jessica7 — Sat, 15 Oct 2022 15:19:40 GMT

Keep getting this when I try to submit a ticket. Any ideas how to get around this?

Whoops! Looks like we were too busy thinking about you. Go to homepage.

404

Re: 404 error on "submit a ticket" link

Dunkman — Fri, 14 Oct 2022 14:01:45 GMT

The website is finicky. Maybe try a different web browser, clear cache or private/incognito mode. Or even try a different device.

If that does not work, you can directly private message CSA (supposedly takes more time for response):

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 404 error on "submit a ticket" link

Jessica7 — Fri, 14 Oct 2022 14:04:25 GMT

I have tried chrome and firefox, both did not work. Thanks, I will try the link you sent. It is not urgent so if it takes longer thats ok.

Re: 404 error on "submit a ticket" link

Yummy — Fri, 14 Oct 2022 15:12:09 GMT

Ticketing seldom works; either you cannot authenticate yourself providing valid credentials or page fails.

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: 404 error on "submit a ticket" link

csarling — Tue, 06 Dec 2022 22:51:49 GMT

I have tried clearing cache and cookies on a couple browsers both at work and home now too. When I go to the private message page something seems to be missing? How do I create a message? It says sign in at the top but when I click it it takes me right to my account info, I am already signed in.