topic Re: Account changes and charges in Get Support

Account changes and charges

skwearl — Fri, 14 Oct 2022 12:44:30 GMT

I changed my account type for 2 months while I was getting a new company phone. I changed it back, to the $15 plan, yet I am still being charged the $40 on the renewal cycle. The page shows that I have the $15 dollar selected.

How do I go about fixing this?

Re: Account changes and charges

will13am — Fri, 14 Oct 2022 12:47:19 GMT

@skwearl , please use incognito mode on your browser to make sure you are viewing viewing current information and not cached data. If you have selected to future dated plan change option, you will see both the current plan information and what the new plan will be when the account renews. Until renewal, the old plan remains in effect.

Re: Account changes and charges

skwearl — Fri, 14 Oct 2022 12:56:48 GMT

It says that the $15 plan is the current plan. When the plan renewed, it charged the $40, but it my minutes and data reflect the $15 plan.