topic payment in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889530#M606711 <P>I have pre-authorized payment but it says my account has been suspended. Why? My card is still good.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sharonz_0-1665750949255.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/70407i0605C36B26B13956/image-size/medium?v=v2&amp;px=400" role="button" title="Sharonz_0-1665750949255.png" alt="Sharonz_0-1665750949255.png" /></span></P><P>&nbsp;</P> Fri, 14 Oct 2022 12:37:18 GMT Sharonz 2022-10-14T12:37:18Z payment https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889530#M606711 <P>I have pre-authorized payment but it says my account has been suspended. Why? My card is still good.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sharonz_0-1665750949255.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/70407i0605C36B26B13956/image-size/medium?v=v2&amp;px=400" role="button" title="Sharonz_0-1665750949255.png" alt="Sharonz_0-1665750949255.png" /></span></P><P>&nbsp;</P> Fri, 14 Oct 2022 12:37:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889530#M606711 Sharonz 2022-10-14T12:37:18Z Re: payment https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889532#M606713 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/83994">@Sharonz</a>&nbsp;hi do your services still work? if so disregard the message ,it is the standard "greeting" the morniing of your renewall it will clear up shortly&nbsp;</P> Fri, 14 Oct 2022 12:42:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889532#M606713 RossN 2022-10-14T12:42:26Z Re: payment https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889533#M606714 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/83994">@Sharonz</a>&nbsp;, is your phone stull functional?&nbsp; The self serve portal goes through a fake suspension process during renewal but will display active status later in the day.&nbsp; Also, please view your account using incognito mode on your browser to make sure you are not viewing a cached webpage.</P><P>&nbsp;</P> Fri, 14 Oct 2022 12:43:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/payment/m-p/889533#M606714 will13am 2022-10-14T12:43:27Z