topic Re: Help with activation in Get Support

Help with activation

ksusichka — Fri, 14 Oct 2022 04:58:07 GMT

I can't activate my sim-card. Error activation 821

Re: Help with activation

softech — Fri, 14 Oct 2022 02:11:31 GMT

@ksusichka did you request porting in your phone number?

error 821 usually due to the fact that you provided IMEI number instead of account number of your old provider.

Before trying again, wait 10 mins, check your credit card and confirm PM did not take the money on your first attempt. If all clear, try activation again but please provide your account number from your old provider instead. it should work that way

Re: Help with activation

DDM69 — Fri, 14 Oct 2022 02:29:06 GMT

Maybe try the live chatting option reserved for activation assistance:
https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Let them know you tried activating and received that 821 error.

Re: Help with activation

HALIMACS — Fri, 14 Oct 2022 02:40:23 GMT

Bear in mind, @ksusichka

Live Chat Online Activation Assistance HOURS OF OPERATION:

8:00am - 5:00pm PST /

11:00am - 8:00pm EST

Re: Help with activation

darlicious — Fri, 14 Oct 2022 02:45:28 GMT

@ksusichka

If your card was not charged you must wait one full hour before starting over. Its better to activate with a temporary phone number (Pick Alberta and only pay 5% gst on your plan.) Once you know your pm Sim card is activated and all of its services are working you can port your phone number in thru the change number feature in your self serve account.

Which provider are you porting from? Nearly all providers it's best to use your account # to request porting. Make sure you put your old Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

@DDM69

Chat is available at this time in the evening?