topic Re: Issues logging into my account in Get Support

Issues logging into my account

frombfe — Fri, 14 Oct 2022 01:25:36 GMT

I'm getting error messages when trying to login to my account or submit a ticket for assistance with logging into my account.

I've reset my password and tried logging into my account with a private browser tab.

Re: Issues logging into my account

Dunkman — Fri, 14 Oct 2022 01:38:00 GMT

@frombfe

Website can be finicky.

Try a different web browser,clear cache or try a different device.

Re: Issues logging into my account

frombfe — Fri, 14 Oct 2022 01:45:24 GMT

I tried from my work computer today too with no success/the same message.

Re: Issues logging into my account

dabr — Fri, 14 Oct 2022 01:51:43 GMT

@frombfe Sometimes you just need to wait an hour before retrying as mentioned PM's website is known to be glitchy from time to time. At least you're doing the right thing by using private mode. Maybe try a different browser too.

Re: Issues logging into my account

Dunkman — Fri, 14 Oct 2022 01:52:15 GMT

@frombfe

You might need to contact customer service agent:

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

If submitting a ticket does not work,

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issues logging into my account

frombfe — Fri, 14 Oct 2022 01:54:21 GMT

I have attempted to use the chatbot to submit a ticket and it wouldn't let me sign in to complete that.

Re: Issues logging into my account

dabr — Fri, 14 Oct 2022 01:57:12 GMT

@frombfe Send a private message instead then using the second link in @Dunkman post.