topic Re: Public Mobile texts me in the middle of the night in Get Support

Public Mobile texts me in the middle of the night

jpb103 — Fri, 14 Oct 2022 03:35:52 GMT

How do I make this stop. I get texts at midnight, at 2AM. PUBLIC MOBILE HERE, HERE'S A LIST OF YOUR REWARDS. Anyone have any clue how to stop this madness?

Re: Public Mobile texts me in the middle of the night

hairbag1 — Fri, 14 Oct 2022 00:15:49 GMT

You can turn OFF all notifications...but you might miss some valuable info.

How about just turning OFF the phone at night

Re: Public Mobile texts me in the middle of the night

softech — Fri, 14 Oct 2022 00:16:18 GMT

@jpb103 no, you cannot change or stop that. What you can do is to silent the contact so it won't ring or vibrate.

Re: Public Mobile texts me in the middle of the night

jpb103 — Fri, 14 Oct 2022 00:19:17 GMT

MVP. Thank you very much!

Re: Public Mobile texts me in the middle of the night

darlicious — Fri, 14 Oct 2022 00:30:32 GMT

@jpb103

At 2am? Are on a boat really, really far off the coast of Newfoundland?

Edit:

@dust2dust

Fixed it.

Re: Public Mobile texts me in the middle of the night

dust2dust — Fri, 14 Oct 2022 00:23:59 GMT

... in cell range? 🙂 1:30 in NL.

Re: Public Mobile texts me in the middle of the night

jor123 — Fri, 14 Oct 2022 00:43:15 GMT

I have the number that it comes from muted as a workaround.

Re: Public Mobile texts me in the middle of the night

computergeek541 — Fri, 14 Oct 2022 03:39:25 GMT

@softech wrote:
@jpb103 no, you cannot change or stop that. What you can do is to silent the contact so it won't ring or vibrate.

I'm disappointed that Public Mobile has known about this for more than a year but haven't fixed this. There's no excuse for a company to be contacting customers in the middle of the night. It's bad enough that many companies do this by e-mail without any consideration for their customers, but by text messaging is even worse. This isn't an acceptable practice by Public Mobile and it's inexcusable that the this hasn't be corrected after all this time.

Re: Public Mobile texts me in the middle of the night

softech — Fri, 14 Oct 2022 09:39:43 GMT

True, I guess those successful renewal , reward text could really be delayed till noon time

the only text that I think it should come midnight is the one about suspended, unable to renew text.

But honest, PM does not react to clients' command promptly for anything, not just this text. Even the obvious bugs could take forever to have PM to simply fix it. Don't know why

Re: Public Mobile texts me in the middle of the night

Pawprints1986 — Sat, 15 Oct 2022 00:43:51 GMT

@softech interestingly, I have my texting app set to show me the time a message was *sent* rather than received, and the sent time is around noon on renewal day, despite actually getting the message at around midnight the day after renewal. So it would appear that it takes that message in particular about 12 hours to transmit. Lol.

For me at least I'm awake at that time, it's more the noon one that would wake me up with my schedule, but even seeing the muted message at midnight can be alarming, since any real people contacting you at that time, something could be wrong/urgent

I'm truly suprised they haven't fixed the issue for that reason alone. Anxiety it could cause at first