topic Re: Not working in Get Support

Not working

Bobbiejoe1973 — Thu, 13 Oct 2022 22:44:21 GMT

Wondering why I can’t text or make a call ?

Re: Not working

cellphoneuser1 — Thu, 13 Oct 2022 22:46:29 GMT

@Bobbiejoe1973 Is this a new account? Check if phone is blacklisted. www.devicecheck.ca

Re: Not working

dust2dust — Thu, 13 Oct 2022 22:46:46 GMT

Can you receive calls? Browse internet not on wifi? Both text directions?

Re: Not working

darlicious — Thu, 13 Oct 2022 22:54:39 GMT

@Bobbiejoe1973

Try rebooting your phone. If that doesn't work toggle airplane mode on/off. What plan do you have?

Re: Not working

softech — Thu, 13 Oct 2022 23:01:14 GMT

@Bobbiejoe1973 you just joined ?

Any error message showing on the phone status bar on top? Anything like "No SIM"? "SIM not provisioned"? "No Network"?

you have a chance to try to use your phone in a different area ?

Re: Not working

HALIMACS — Thu, 13 Oct 2022 23:02:31 GMT

More details please, @Bobbiejoe1973

There could be a multitude of reasons why your services (full or partial) are not working.

Most likely if it's not a new service or porting-related, it's related to payment issues on renewal or overall reception/service outages or depletion of limited services (i.e. calling/data) on certain plans.