topic Re: Account not reading right plan in Get Support

Account not reading right plan

sabrinapitcher — Thu, 13 Oct 2022 22:20:47 GMT

I had a 30$ package with 2G of data. On October 5, 2022 I updated my package to the 40$ with 5G. I made the payment and got a confirmation for it. When I just checked my account it is reading I still have 2G and on the 30$ plan. Can someone tell me what could be wrong with this or how to have it fixed?

Re: Account not reading right plan

dust2dust — Thu, 13 Oct 2022 22:29:35 GMT

Click the little spinner refresh icons lower down or use private mode. That may update what you see.

Re: Account not reading right plan

darlicious — Thu, 13 Oct 2022 22:33:23 GMT

@sabrinapitcher

Or log out of self serve. Close your browser. And log back in using secret/incognito mode.

Re: Account not reading right plan

hairbag1 — Thu, 13 Oct 2022 22:33:45 GMT

Re: Account not reading right plan

cellphoneuser1 — Thu, 13 Oct 2022 22:34:21 GMT

@sabrinapitcher Open browser using incognito mode and log in. That makes it ignore the cache. The site might be showing old info.

Re: Account not reading right plan

sabrinapitcher — Thu, 13 Oct 2022 22:40:10 GMT

Thank you. I signed out and signed back in. Also did the refresh and it worked. Is reading the right plan now. Thanks again!