topic unable to use add on data in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889276#M606514 <P>My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?</P> Thu, 13 Oct 2022 19:56:53 GMT Lan2 2022-10-13T19:56:53Z unable to use add on data https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889276#M606514 <P>My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?</P> Thu, 13 Oct 2022 19:56:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889276#M606514 Lan2 2022-10-13T19:56:53Z Re: unable to use add on data https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889277#M606515 <P>Does your phone have the data limiting option on?</P> Thu, 13 Oct 2022 20:00:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889277#M606515 dust2dust 2022-10-13T20:00:59Z Re: unable to use add on data https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889282#M606517 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/258221">@Lan2</a>&nbsp;</P><P>&nbsp;</P><P>When you login to My Account, does it show the transaction was completed? Does Payment History confirm you got the add-on?</P><P>&nbsp;</P><P>try to do a reboot first (although you likely don't need it)</P><P>&nbsp;</P> Thu, 13 Oct 2022 20:14:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/unable-to-use-add-on-data/m-p/889282#M606517 hTideGnow 2022-10-13T20:14:13Z