topic Re: US Roaming in Get Support

US Roaming

Jonnigun — Thu, 13 Oct 2022 18:45:18 GMT

Purchased US Roaming for talk and text and did not work the whole time I was in US

Re: US Roaming

dabr — Thu, 13 Oct 2022 18:47:59 GMT

@Jonnigun You can request an account credit from customer support via chatbot or CS_Agent. Try the chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US Roaming

will13am — Thu, 13 Oct 2022 18:54:57 GMT

@Jonnigun , were you at least able to connect to a roaming partner network? Talk can be a bit iffy due to 3G network shutdown. Text should be fine as long as there is a network connection. MMS will require roaming data to be enabled even if roaming data was not purchased.