topic Re: Not receiving calls, cannot send and receive texts. in Get Support

Not receiving calls, cannot send and receive texts.

dariovitale — Thu, 13 Oct 2022 17:46:50 GMT

Hi I CAN make calls.

I CANNOT receive calls, send and receive texts.

ALL INCOMING calls go straight to voicemail.

I have rebooted my cell many times and took out put back sim card.

Samsung A12 cell.

Please assist. I checked online some sites that reported other PM customers were having the same issues.

Thx.

Re: Not receiving calls, cannot send and receive texts.

hTideGnow — Thu, 13 Oct 2022 17:38:13 GMT

HI @dariovitale

Working fine before and it just happens today?

Try to reseat your sim card once

Also, try again in another area, maybe just network issue where you are

would be nice if you have a phone from friend to test your PM sim card there

Re: Not receiving calls, cannot send and receive texts.

will13am — Thu, 13 Oct 2022 17:38:31 GMT

@dariovitale , have you confirmed that your self serve account is in active status? You did not mention outgoing calls. I assume that is working??? Did you do a number transfer lately? I can tell you that I have been able to send and receive text as well as make and receive calls today.

Re: Not receiving calls, cannot send and receive texts.

dariovitale — Thu, 13 Oct 2022 17:40:17 GMT

I have mentioned I can make calls. No number transfer.

Re: Not receiving calls, cannot send and receive texts.

dust2dust — Thu, 13 Oct 2022 17:45:12 GMT

Is this an iphone? Is it just one caller calling in that doesn't work? Anybody? Different providers can or can't? I have an unsolved ongoing problem with not receiving calls from "Bellus".

Re: Not receiving calls, cannot send and receive texts.

dariovitale — Thu, 13 Oct 2022 17:47:30 GMT

Samsung A12. Anybody calling me cant get through.

Re: Not receiving calls, cannot send and receive texts.

Meow — Thu, 13 Oct 2022 17:51:42 GMT

Did you do port your number recently?

Re: Not receiving calls, cannot send and receive texts.

dust2dust — Thu, 13 Oct 2022 17:53:28 GMT

Can you dial ##004# and/or ##002# and then try to call in.

Texting is odd. What if you connect to wifi - can you "text"?

@Meow- Please read his earlier reply.

Re: Not receiving calls, cannot send and receive texts.

dariovitale — Thu, 13 Oct 2022 17:55:58 GMT

What is ##004# and ##002#??

Re: Not receiving calls, cannot send and receive texts.

dust2dust — Thu, 13 Oct 2022 17:56:58 GMT

They're call forwarding reset codes. Just in case of a call forwarding problem. You open your dialer and dial the codes.

Re: Not receiving calls, cannot send and receive texts.

BKNS27 — Thu, 13 Oct 2022 19:01:29 GMT

@dariovitale

It sounds like a Telus/PM outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map

If there are no outage in your area, contact a CS_Agent to investigate further.

Re: Not receiving calls, cannot send and receive texts.

VickLebid — Fri, 14 Oct 2022 01:22:07 GMT

I have the same issue, so decided to contact rogers my old provider to see it the transfer was completed correctly. Rogers said that they received the port request but it would appear to be cancelled from Public Mobile's side. So the guy suggested to send a new port request to have a number transferred and close the circle on roger's side.

I have just send the new port request, hopefully it will help.