topic Re: EMAIL ADDRESS in Get Support

EMAIL ADDRESS

karaoke_mike — Thu, 13 Oct 2022 17:31:42 GMT

I joined Community. I was successful in changing my email address there. But, how do I change the email associated with my account. Did it automatically change too, or do I need to do something else?

Re: EMAIL ADDRESS

softech — Thu, 13 Oct 2022 17:33:04 GMT

@karaoke_mike For My Account, you cannot do it yourself.

You have to open ticket with PM Support and have them to change for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: EMAIL ADDRESS

Meow — Thu, 13 Oct 2022 17:33:31 GMT

Only agent can update/change your email on PM account.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: EMAIL ADDRESS

Moody25 — Sat, 09 Dec 2023 01:11:18 GMT

when I try to contact agent it says the following that

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.