topic Re: US roaming ad-ons not working in Get Support

US roaming ad-ons not working

Teni — Sun, 09 Oct 2022 07:40:58 GMT

US roaming ad-ons not working

Re: US roaming ad-ons not working

cellphoneuser1 — Sun, 09 Oct 2022 07:58:50 GMT

@Teni wrote:
US roaming ad-ons not working

Use manual network selection to pick T-Mobile. For calls, you need to use the T-Mobile 2G network.

Re: US roaming ad-ons not working

NormanWalsh — Sun, 09 Oct 2022 09:03:53 GMT

Leading American operators have decided to stop supporting the 2G and 3G/HSPA networks in the US. These are AT&T and T-Mobile, which are ending this service at the end of February and in July 2022

Re: US roaming ad-ons not working

esjliv — Sun, 09 Oct 2022 12:08:51 GMT

@Teni - have you confirmed the Roaming addon is listed in your Addon List in your My Account?

Roaming Addons are for use whilst you on in the USA, are you in the USA? While in Canada you need regular addons to contact USA,

If in USA, ensure the the Roaming settings is turned on in the settings of your device. Try restarting your phone, and perhaps perform a reset of the device's network settings to help get connected to the proper network.

Get Help Article for Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: US roaming ad-ons not working

hairbag1 — Sun, 09 Oct 2022 16:06:44 GMT

Are you in US ?

Turn OFF Automatic Network and look for all available networks. Select T-Mobile.

You could also try Verizon...but let us know if that works..

Re: US roaming ad-ons not working

EdN — Wed, 12 Oct 2022 12:30:55 GMT

Bought the 1GB USA Roaming Data package from Public Mobile and running my Fongo talk and text app on cellular data (since PM talk text Roam may or may not work due to USA shutting down 3G network).

The PM mobile data/Fongo combination is working well and when at the hotel running Fongo off of wifi.

I have forwarded my Public Mobile phone number to my Fongo number

Texts sent to my Public Mobile number are displayed but I must use Fongo to reply.

Re: US roaming ad-ons not working

dust2dust — Wed, 12 Oct 2022 17:17:27 GMT

@EdN- Nice report. If you're currently connected to T-Mobile then if you'd be willing, try manually connecting to AT&T and see if Fongo works. Send a test text to your Public number to see if you get it. If you're currently connected to AT&T then please do let us know.

Then try manually connecting to Verizon and see what happens with data and inbound texts. I suspect that won't work but could still be worth the test. I think one other person has claimed it did not work so I'm still gathering verifications of it not working.

Re: US roaming ad-ons not working

EdN — Thu, 13 Oct 2022 11:17:07 GMT

Could not get a connection when manually switching to Verizon and AT&T. I am on TMobile

Re: US roaming ad-ons not working

dust2dust — Thu, 13 Oct 2022 16:05:11 GMT

Thank you @EdN .

@softech- It's becoming more and more obvious from reports that AT&T is not working for us. Perhaps you could add a "maybe" proviso in your replies and references.

@darlicious also alluded to that in a recent reply.

Re: US roaming ad-ons not working

softech — Thu, 13 Oct 2022 17:20:34 GMT

I wonder if Koodo and Telus users have any luck with AT&T

Re: US roaming ad-ons not working

dust2dust — Thu, 13 Oct 2022 17:22:56 GMT

@softech- Maybe. They have volte so it would make sense that they do. But nor have I, or will I, look. 🙂

Re: US roaming ad-ons not working

softech — Thu, 13 Oct 2022 17:24:44 GMT

@dust2dust But seems like our AT&T problem is that people cannot even connect there, not a voice issue only

or maybe good news coming, a new partner in US with VoLTE .. yeah..

Re: US roaming ad-ons not working

dust2dust — Thu, 13 Oct 2022 17:39:38 GMT

@softech- Exactly. Which is why I had suggested that you add a disclaimer or use maybe terms when mentioning AT&T.