topic Re: In Anchorage AK. Bought US plan - not working in Get Support

In Anchorage AK. Bought US plan - not working

AndrewVoigt — Thu, 13 Oct 2022 16:53:44 GMT

I was hesitant to buy a U.S. plan through Public Mobile as last time I was in the US (summer 2020) it never worked. This trip it did work as soon as I crossed the boarder into Washington state to my delight. However, as soon as I stepped foot off the plane in Alaska yesterday, no network available, and I have 5 days up here and no phone. So lame. Is there anyway to connect to a network up here using the plan I have paid for?

Re: In Anchorage AK. Bought US plan - not working

hTideGnow — Thu, 13 Oct 2022 16:57:15 GMT

hi @AndrewVoigt

yes, many reported roaming does not work on Anchorage . Open ticket with PM CS agent and ask them for a refund

Re: In Anchorage AK. Bought US plan - not working

AndrewVoigt — Thu, 13 Oct 2022 17:07:07 GMT

Thanks. Super annoying, PM shouldn’t sell these plans and leave people stranded if they do not work. Makes me wonder why I use their platform.

Re: In Anchorage AK. Bought US plan - not working

hTideGnow — Thu, 13 Oct 2022 17:12:20 GMT

HI @AndrewVoigt yes, it seems like with the 3G shutdown , both T-Mobile and AT&T has no more network there and therefore it has problem with Alaska. Just open ticket with PM CS agent for refund

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: In Anchorage AK. Bought US plan - not working

AndrewVoigt — Thu, 13 Oct 2022 17:15:28 GMT

Thanks. Going through the channels you mentioned now. Looking for a US SIM card in the meantime.

Re: In Anchorage AK. Bought US plan - not working

dust2dust — Thu, 13 Oct 2022 17:15:41 GMT

But it does work in many other places. What they should be saying is that it doesn't work here and doesn't work there. Then the customer can say oh, I guess I won't be buying roaming add-ons for those places. But they don't. I think we've read many reports of nothing in AK. I think also NY.

Until VoLTE is introduced here, it's what we have. Several other providers offer NO roaming.

Re: In Anchorage AK. Bought US plan - not working

AndrewVoigt — Thu, 13 Oct 2022 17:22:25 GMT

I suppose it makes more business sense to deal with a handful of unhappy customers than to advertise a ‘less comprehensive US plan’ on their site.