topic Re: Data Usuage in Get Support

Data Usuage

Grace_L — Sat, 15 Oct 2022 15:21:26 GMT

Hello,

I only used 25% of data. Why I received a message that I already used 75%?

Re: Data Usuage

softech — Thu, 13 Oct 2022 01:00:42 GMT

@Grace_L

With this new PM site, you might be reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server. Check again that way to confirm if you really have used 75% of the data

Re: Data Usuage

Grace_L — Thu, 13 Oct 2022 01:54:30 GMT

Hello,

My plan renewed on Oct 08. Yesterday I already got a message that I used 75% of data. That’s quite impossible that I consumed that much data just in a few days. I work from home use home Wi-Fi most of the time. And I logged in my account today, it shows that I only use 263 mb out of 1000mb.

Re: Data Usuage

softech — Thu, 13 Oct 2022 01:59:08 GMT

@Grace_L The message could be wrong and you can ignore if you checked using Incognito mode and confirmed that you didn't use 75% of the data

BTW, do you have any bonus data, like the Christmas bonus? how much you have used your bonus data or data add-ons you purchased? I think the 75% could be a calculation of the total data you got and not just your per cycle data.

Re: Data Usuage

dust2dust — Thu, 13 Oct 2022 01:59:39 GMT

Click on the little spinner refresh icons lower down or use private mode. The numbers should update.

Re: Data Usuage

SmartAlecTrisha — Thu, 13 Oct 2022 06:59:47 GMT

Maybe it is on your cellphone settings. You can change the data usage settings. Change it to how much GB you have. Mine is set for 8 gb so when I reach 7 gb it warns me. I had it set at 2 gb before and I was getting the warning but still had tons of GB left