topic Re: We were not able to process your payment. in Get Support

We were not able to process your payment.

htrancanada2023 — Thu, 13 Oct 2022 03:56:36 GMT

I can't activate my SIM due to this error (We were not able to process your payment. Make sure all information is correct or try again with a different card)

I tried 3 times with my master card, and visa but it won't allow me to get pass this error.

Pls help.

Re: We were not able to process your payment.

BKNS27 — Thu, 13 Oct 2022 04:04:15 GMT

@htrancanada2023

Are the information on your CC the same as on your account? Eg. Name, address, City etc?

Is the CC a Canadian CC?

Maybe try clearing the cache, cookie and go incognito on your browser and start from scratch again.

Re: We were not able to process your payment.

darlicious — Thu, 13 Oct 2022 04:17:14 GMT

@htrancanada2023

I ran into this problem activating a referral. Wait one full hour then follow @BKNS27 's advice. If possible use a phone or camera to take a photo of the info you imput on the form as well as the transaction summary you get at the end once you successfully activate. Don't forget to enter your referral code and promocode (for $25+ plans) on page 4. (If you are activating a $35+ "3G" plan there are different promocodes you can use other than 12MONTHS2GB)

Re: We were not able to process your payment.

computergeek541 — Thu, 13 Oct 2022 05:27:49 GMT

@BKNS27 wrote:
@htrancanada2023
Are the information on your CC the same as on your account? Eg. Name, address, City etc?
Is the CC a Canadian CC?

Please be aware that none of name, address, and city are checked. There are no longer any fields for those for payments. Also, the address on the Public Mobile profile also does not need to match that of the card. Public Mobile is only processing transactions based off of card number, expiry date, postal code, and CVV. Nothing else is even looked at.

Re: We were not able to process your payment.

htrancanada2023 — Thu, 13 Oct 2022 15:45:51 GMT

It's the software issue, it gotta do with the cookies stuff. I had to use a different browser and it went through successfully!

Re: We were not able to process your payment.

BKNS27 — Thu, 13 Oct 2022 16:27:47 GMT

@computergeek541

Good to know. Lots has changed on the new website.