topic Re: Ticket response time in Get Support

Ticket response time

ktriggs — Thu, 13 Oct 2022 05:34:44 GMT

How long does it usually take to get a response to a Ticket from customer service?

softech — Thu, 13 Oct 2022 01:43:28 GMT

@ktriggs the time varies. usually within 2 to 4 hours. But this is a bit late in the evening, they might not reply until tomorrow morning.

I suggest if you don't receive any reply in your Community account tomorrow, message them again

ktriggs — Thu, 13 Oct 2022 01:49:35 GMT

Thanks for the information. Much appreciated.

darlicious — Thu, 13 Oct 2022 01:49:58 GMT

Usually within the hour. Today I received a reply in 10 minutes....and that was using the "slower" method of sending a private message.

BKNS27 — Thu, 13 Oct 2022 02:37:20 GMT

It depends on how busy they are and what time you submitted your ticket.

Their hours are from 6:00am to 10:00pm EST.

It probably too late and staff is off now.

Keep your eyes on the envelope icon above for a reply tomorrow morning.