topic Re: Problem in Get Support

Problem

akeesman — Thu, 13 Oct 2022 00:39:52 GMT

Hello,

I am having issues with my texts.... i can send them but not receive them. How do i fix this?

Re: Problem

softech — Thu, 13 Oct 2022 00:59:31 GMT

@akeesman did you just port your number into PM not long ago?

first, you can reset incoming calls?

do you just have problem with 2FA system text? or you have problem with incoming text from friends as well/

if it is just 2FA text and you just ported into PM for less than a week, it is normal. It can take as many as 7 days for system generated text to know you changed provider and route the text properly to your new provider

Re: Problem

BKNS27 — Thu, 13 Oct 2022 02:47:09 GMT

@akeesman

Did you ported your old number to PM recently?

Did you reply to the text confirming you are porting over to PM with your old SIM in your phone?

Re: Problem

akeesman — Thu, 13 Oct 2022 16:10:23 GMT

I didn't port or reset anything. I cannot receive calls or texts from friends or banks