topic Re: my data is not working in Get Support

my data is not working

bongrolloque — Tue, 04 Jan 2022 19:47:30 GMT

I just paid my bill for 3 months at the amount of 150.00 cad

Re: my data is not working

imm1304 — Fri, 20 Oct 2017 04:37:01 GMT

Did your data ever work? Verify in selfserve that the account is active and has the right plan added.

First thing to check is the APN settings.

Many phones require manual entry. Here is how to set up data on your phone: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: my data is not working

MoreYummy — Fri, 20 Oct 2017 09:21:27 GMT

Does other service work, such as phone call, text?

If they do, go check out the apn setting.

Restart/reboot the phone after anything changes would fix many issue.

Re: my data is not working

user82 — Fri, 20 Oct 2017 12:26:15 GMT

You may have luck if you can use wifi on your phone to visit http://www.unlockit.co.nz/unlockit/ and choose public mobile, this handles the apn settings for you as they may be hidden on some phones.