topic Retain my number in Get Support

Retain my number

Vhaenesir — Thu, 13 Oct 2022 05:02:20 GMT

I’m currently subscribed to another line but I would like to switch and retain my number. Is this possible?

Re: Retain my number

dust2dust — Wed, 12 Oct 2022 21:45:36 GMT

Yes it is. Buy a Public sim, have a credit card handy, have your account number of the old service handy, click on Activate up top and follow the steps. Leave your old sim in to confirm the transfer. The old account needs to be active (if not Telus or Koodo).

Re: Retain my number

fujiyama — Wed, 12 Oct 2022 21:50:55 GMT

By “another line” do you mean with another company? If so, then yes, you can transfer your number over to Public Mobile. You can do this either when you register for an account here, or any time afterwards once you have access to a self serve account.

Re: Retain my number

Yummy — Wed, 12 Oct 2022 21:59:48 GMT

- Get new PM SIM card.

- Open PM account and activate SIM. You would need unique email and to pay a bill right away for the next 30 days of service.

- For starters pick any phone number in your desirable area code. (You can initiate transfer number when you activate SIM but I personally prefer this way not to mess things up.)

- Verify all services work as expected: SMS/calls/Internet.

- Initiate number transfer from old provider; BOTH accounts have to be active and in good standing.

- KEEP old SIM in your phone; you will receive transfer authorization request very soon.

- Reply Yes to request within 90 minutes.

- All done; in a few hours your PM number should be your transferred number.

Re: Retain my number

softech — Wed, 12 Oct 2022 22:09:45 GMT

@Vhaenesir most numbers can be ported into PM but there are also exceptions. You can confirm the porting eligibility here

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do