topic Promotion not applied in Get Support

Promotion not applied

se123234 — Wed, 12 Oct 2022 21:18:41 GMT

Hello, I just signed up for public mobile with the free 2gb for 12 month promotion. However, it is not applied to my account. Is it possible for someone to check if there was a mistake?

Re: Promotion not applied

dust2dust — Wed, 12 Oct 2022 21:20:11 GMT

When did you sign up? It's supposed to take a couple days to be added.

Re: Promotion not applied

hTideGnow — Wed, 12 Oct 2022 21:20:27 GMT

HI @se123234 just wait for 72 hours. Usually the promo are added within 72 hours. You see see an extra 2GB showing up by itself under My Promotions in My Account

Re: Promotion not applied

se123234 — Tue, 01 Nov 2022 19:45:50 GMT

This promo still hasn't been applied. Is there any way to get support on this.

Re: Promotion not applied

dabr — Tue, 01 Nov 2022 19:51:19 GMT

@se123234 You'll need to submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437