topic Support team in Get Support

Support team

ktriggs — Wed, 12 Oct 2022 18:27:47 GMT

How do you submit a question or ticket to the support team?

Yummy — Wed, 12 Oct 2022 18:28:16 GMT

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

softech — Wed, 12 Oct 2022 18:28:49 GMT

@ktriggs do you mind to share your issue? Maybe we can help quicker with workarounds or explain the system quicker.

But if you want to go ahead to engage PM support, here are the 2 ways:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there