topic Rewards in Get Support

Rewards

Zouou — Wed, 12 Oct 2022 18:14:21 GMT

I referred a friend before September 30th, 2022 and as per your Email sent to me, I was supposed to get $5.00 rewards per month for 5 months as well as my friend. Unfortunately, we never received any rewards for the reference. Hoping you will look into this.

Thank you,

Re: Rewards

dust2dust — Wed, 12 Oct 2022 18:16:23 GMT

Did your friend get $10 in his account? Did you see the additional referral in your rewards or points?

Re: Rewards

softech — Wed, 12 Oct 2022 18:17:18 GMT

@Zouou First, have your friend to login to My Account and see if he already got the $10 deposited into his My Account as Available Fund. If there is no such $10 there, it could be that the system missed the referral completely

Even he has the $10, but he do not have the $5 monthly extra, have your friend to open a single ticket for both of you with PM. They will confirm and they will fix it on both sides. For your friend to open ticket with PM:

1. If he has access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If he does not have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Rewards

dabr — Wed, 12 Oct 2022 18:19:17 GMT

@Zouou Yes, you should both have received the first $5 credit by now if the friend activate before Sept. 30th. If you don't see anything by the end of this week (PM's system seems to delay this credit for some accounts), then I'd submit a ticket to customer support and ask them to have the credit added to the account.

Here's couple of links to support, try chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

Marc — Wed, 12 Oct 2022 20:38:28 GMT

Same problem here,