topic Re: Account access in Get Support

Account access

gbardai — Wed, 12 Oct 2022 17:59:21 GMT

Hello,

Once again I am having the same problem as I did in Dec 2021. I can not access my account using my email and password. I went through this same problem in Dec 2021.

Re: Account access

dust2dust — Wed, 12 Oct 2022 18:01:45 GMT

What are you wanting to do in your account? There are other ways to do some things.

Can you try a different browser or device or use private mode.

Re: Account access

dabr — Wed, 12 Oct 2022 18:03:02 GMT

@gbardai Have you tried clearing cache/cookies and using incognito/private mode or another browser to login?

If the password reset didn't help, then you'll need to submit a ticket or send a private message to customer support. Here's couple of links if you need them, try the chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437