topic Re: Phone service payment in Get Support

Phone service payment

Mybigal — Wed, 12 Oct 2022 16:55:24 GMT

Trying to register an account so I can set up automatic payments

Re: Phone service payment

dust2dust — Wed, 12 Oct 2022 17:11:16 GMT

Did you activate in a store before mid-July? If so then the only way to make an account is via support. Click on the chatbot simon link below and find your way to submit a ticket.

Re: Phone service payment

Meow — Wed, 12 Oct 2022 17:22:16 GMT

@dust2dust wrote:
Did you activate in a store before mid-July? If so then the only way to make an account is via support.

You are saying that customers cannot open an PM account if they activated at the store?
What about this:

Re: Phone service payment

dust2dust — Wed, 12 Oct 2022 17:28:45 GMT

@Meow- And what happens when you click through on that button?

Customers used to be able to create their own account after activating in a store with the old system. No longer.

Re: Phone service payment

Meow — Wed, 12 Oct 2022 17:31:14 GMT

@dust2dust wrote:
@Meow- And what happens when you click through on that button?
Customers used to be able to create their own account after activating in a store with the old system. No longer.

Good point 🙄. It redirects to you chatbot asking you to contact agent. Duh...

Thanks!