topic Re: Can't log in in Get Support

Can't log in

callumelsdon — Wed, 12 Oct 2022 18:39:20 GMT

Just tried to access my main user profile to check my usage/bill. When I logged in it came back as something like "page does not exist" with a Telus url.

Anyone had similar or know how to remedy?

Re: Can't log in

softech — Wed, 12 Oct 2022 15:01:19 GMT

@callumelsdon easy way is the click Back and refresh , you can get into the site right a way

If that does not work, use Incognito mode (or Private mode) to login My Account. You can also try to use another browser

Re: Can't log in

OmarBeery — Wed, 12 Oct 2022 15:20:09 GMT

I had the same situation and just accessed another browser.

Re: Can't log in

mrgarethlewis — Wed, 12 Oct 2022 16:24:05 GMT

I was also having this same issue but using incognito worked for me. Annoyingly shouldn't have to but at least I managed to work around it.

Re: Can't log in

mountaindew — Wed, 12 Oct 2022 16:38:07 GMT

Yes, it has happened several times and it's annoying, but I'd suggest using a different browser, clearing cache and alternatively, using incognito mode.

Re: Can't log in

imcndn — Thu, 13 Oct 2022 14:28:45 GMT

Neither refreshing the page or using incognito has worked for me when trying to log in using my phone (chrome). I always get a "Page Expired" error.

Thankfully I am able top login without issue on my PC (chrome).