topic Re: Did my US Talk Text Data get added to my account in Get Support

Did my US Talk Text Data get added to my account

Root66 — Wed, 12 Oct 2022 12:57:22 GMT

Did my US Talk Text Data get added to my account? Can someone please tell me if my purchase when through? I had $70 in my account and I purchased the $20 add-on but the site said Ooops something went wrong?? But the payment of $20 was taken from my $70 fund. Now I have only $50? The purchase and payment was today Oct 12th. Please let me know.

Re: Did my US Talk Text Data get added to my account

Dunkman — Wed, 12 Oct 2022 13:15:06 GMT

@Root66

The new system is finicky.

Try to login into your account using a new web browser, clear cache or incognito mode. Or try a different device. Then you should see updated version of your plan.

Re: Did my US Talk Text Data get added to my account

Meow — Wed, 12 Oct 2022 13:54:58 GMT

You should be able to see your add-on if you log in to your account.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Did my US Talk Text Data get added to my account

Root66 — Wed, 12 Oct 2022 14:52:55 GMT

Nope..............not there. I can't send a text or make a call. Plus now I'm getting a 404 Error code when I try to access my account. Please help

Re: Did my US Talk Text Data get added to my account

Root66 — Wed, 12 Oct 2022 17:50:18 GMT

I got into my account and the add-on isn't there. The PM took the money this morning but the US talk, text & data (250MB) add-on has not been added to my account. Please help because I'm in the US and I need to call my family.

Re: Did my US Talk Text Data get added to my account

dust2dust — Wed, 12 Oct 2022 17:52:31 GMT

Do you see a line item identifying the roaming add-on in your payment history? It might be that you just added money like the system used to do. And to be sure you're seeing current info of your account, click on the little spinner refresh icons lower down.

Did you buy roaming add-ons around 10 days ago?

Re: Did my US Talk Text Data get added to my account

Root66 — Wed, 12 Oct 2022 20:42:33 GMT

I purchased the US talk, Text & data (10 days) add-on on Oct 1st and it worked just fine, but it ran out on Oct 11th. I'm in the US for 30 days, so I need to get another 10 days added on. If I send a text, I get a 611 text back stating "your plan does not include sending texts while in the US". I've paid for the add-on...see attached. Is there someone who can help me?