topic Re: Hurricane Fiona extra data in Get Support

Hurricane Fiona extra data

whale66 — Tue, 11 Oct 2022 18:20:22 GMT

I literally JUST went through all of this on my mom's account & now I have NO data left. There was a 2GB bonus for customers impacted by Fiona which I thought I claimed but I just got a text that I'm out of data & it's not there. WHY didn't you just automatically put it on our plan. This is super frustrating, limited to NO data, issues with texts & phones since Sept. 24th. Our home wifi is STILL out so we need data to do anything. Can someone please send a link for me to contact a CSN, trying to find that on the home page is next to impossible

Re: Hurricane Fiona extra data

will13am — Tue, 11 Oct 2022 18:21:50 GMT

@whale66 , please login to your self serve account, go to plans and add-on tab and enter 2GBFiona in the promo code box.

Re: Hurricane Fiona extra data

hairbag1 — Tue, 11 Oct 2022 18:22:52 GMT

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance.

Re: Hurricane Fiona extra data

whale66 — Tue, 11 Oct 2022 18:24:06 GMT

error message - not a valid promotion. I just had to PAY for 1GB, my plan renews on the 13th but I NEED data

Re: Hurricane Fiona extra data

hairbag1 — Tue, 11 Oct 2022 18:27:02 GMT

Sounds like maybe you already had the promo data...but used it up.

You can also consider buying a data add-on for use until next plan renewal or hopefully you have wifi soon.

Re: Hurricane Fiona extra data

dabr — Tue, 11 Oct 2022 18:29:15 GMT

@whale66 I'm wondering if there was a limited timeline for the code to be entered after receiving the offer, however, you can submit a ticket via chatbot or send a private message to customer support via the following links:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Hurricane Fiona extra data

dust2dust — Tue, 11 Oct 2022 18:28:40 GMT

If you think you did have it then maybe you've used it all as well. It was not intended to be recurring. It was one time.

Another option is to change up to a larger data plan. If you are on a plan that is no longer offered then you wouldn't be able to go back to it.

But for two days maybe that's not worth it. You might want to make sure you're not unnecessarily using data. Like no video calls, no large downloads, no OS and app updates on cell data. etc.

Re: Hurricane Fiona extra data

whale66 — Tue, 11 Oct 2022 20:09:44 GMT

I never go over 1GB, ever.....we have been without power/wifi/ etc since Sept. 24th so my ONLY way to communicate with the outside world is via data. I'm pretty sure I haven't used 3GB, its only showing 1024 used on my account and I am not doing video calling or downloading, basically email & FB

Re: Hurricane Fiona extra data

whale66 — Tue, 11 Oct 2022 20:12:34 GMT

thank you.....I just had to do that for my Mom last night, will do it for my account.....since we had no wifi & actually not even data for the first 4-5 days (and still experiencing data issues) it would have been a lot more convenient if they had just automatically added it to accounts with postal codes corresponding to Fiona damage. I just got a text I reached my limit with a link to check my account which I could NOT do without data. Had to go to a family members to put it on my account

Re: Hurricane Fiona extra data

dust2dust — Tue, 11 Oct 2022 20:13:23 GMT

Click on the little spinner refresh icons lower down or use private mode to check the counters to make sure you have some or none.

Re: Hurricane Fiona extra data

whale66 — Tue, 11 Oct 2022 20:14:10 GMT

I did NOT use 3GB of data, guarantee you. I had to buy the $15 data add on just to get into the community to see these responses

Re: Hurricane Fiona extra data

dust2dust — Tue, 11 Oct 2022 20:20:01 GMT

Go back in your usage details from your last renewal and add up all the megs of usage. So that would be around the 12-13th of September. The dates in the account may be confusing.

I've recently seen that the start date is the new right date but the end date is one day after. It used to be start date one day early and the end date was right.

Re: Hurricane Fiona extra data

darlicious — Wed, 12 Oct 2022 04:35:47 GMT

@whale66

So you were able to add the 2GBFiona promo code? Keep in mind the 75% and 95% data usage texts sent out by pm are based on all of the data on your account at renewal not just plan data. You may want to set up your data warning and limiter in your phone just in case.

Re: Hurricane Fiona extra data

Kramy — Wed, 12 Oct 2022 05:21:53 GMT

FB uses a lot. I have seen people have 20-30GB/mo used on FB, and all they do is scroll past things without ever commenting. One thing that helps is turning off media autoplay. You go into FB, go to the Settings thing, scroll all the way down, then look for Media under Settings and Privacy, I believe? Then look for the Autoplay dropdown box. They really hide it - but you can set it to never autoplay until you tap, saving GB's of data.

You can verify if that's what happened by going into Settings -> Mobile Data and digging around in there. There's a spot that lists the data use by app. It's slightly differently named on iOS and Android, but both have it.

Android also lets you disable Background Data use per app - I would shut off FB if you don't care to have notifications bugging you. That way it works if you're checking it, and never alerts you to anything if you have it closed/hidden. Perfect.

Re: Hurricane Fiona extra data

cellphoneuser1 — Wed, 12 Oct 2022 06:57:44 GMT

@Kramy wrote:
FB uses a lot. I have seen people have 20-30GB/mo used on FB, and all they do is scroll past things without ever commenting. One thing that helps is turning off media autoplay. You go into FB, go to the Settings thing, scroll all the way down, then look for Media under Settings and Privacy, I believe? Then look for the Autoplay dropdown box. They really hide it - but you can set it to never autoplay until you tap, saving GB's of data.

You can verify if that's what happened by going into Settings -> Mobile Data and digging around in there. There's a spot that lists the data use by app. It's slightly differently named on iOS and Android, but both have it.

Android also lets you disable Background Data use per app - I would shut off FB if you don't care to have notifications bugging you. That way it works if you're checking it, and never alerts you to anything if you have it closed/hidden. Perfect.

Autoplay of videos can be disabled in the web browser for all sites.

Re: Hurricane Fiona extra data

LiamFreake — Thu, 13 Oct 2022 01:54:10 GMT

Is this promo possibly expired? Other members of my immediate family with Publicmobile in same household got it last week.

Re: Hurricane Fiona extra data

darlicious — Thu, 13 Oct 2022 02:34:07 GMT

@LiamFreake

Did you try to add 2GBFiona in the promo code box at the bottom of your plans and add ons page in your self serve account?

Re: Hurricane Fiona extra data

nflfan92 — Mon, 17 Oct 2022 19:01:31 GMT

says that code 2GBFiona is not valid. Live in PEI and text link takes you to a dead Eventbrite webpage

Re: Hurricane Fiona extra data

computergeek541 — Mon, 17 Oct 2022 19:03:49 GMT

@nflfan92 wrote:
says that code 2GBFiona is not valid. Live in PEI and text link takes you to a dead Eventbrite webpage

Who is Evenbrite? It's possible that some organization was trying to copy Public Mobile's text mesage to get you provide your Public Mobile login details. That would be considered a phising scam.

Re: Hurricane Fiona extra data

hTideGnow — Mon, 17 Oct 2022 19:06:14 GMT

hi @nflfan92 the bonus was long expired. It sent you around 2.5 weeks ago and you need to claim it within 7 days.