topic Re: Talk stopped working in Get Support

Talk stopped working

xxJDxx — Tue, 04 Jan 2022 19:47:25 GMT

Been with public mobile for more than a year now. Went to make a call today at work and got a message that "sorry talk is not included in your plan"

?? My plan clearly includes talk.

Re: Talk stopped working

Someone_here — Thu, 19 Oct 2017 18:33:36 GMT

Make sure that your saved/contact numbers includes only digits... For example I have a contact in my phone who's numbers are "xxx-xxx-xxxx (mom)" and "xxx-xxx-xxxx (dad)" (where "mom" and "dad" are saved within the number field, not as description of the number), and I get the same message if I try to call her directly from my contact list...

Re: Talk stopped working

pakmode — Thu, 19 Oct 2017 18:39:28 GMT

@Someone_here wrote:
Make sure that your saved/contact numbers includes only digits... For example I have a contact in my phone who's numbers are "xxx-xxx-xxxx (mom)" and "xxx-xxx-xxxx (dad)" (where "mom" and "dad" are saved within the number field, not as description of the number), and I get the same message if I try to call her directly from my contact list...

Exactly. This message is usually prompted after a character appears in the field that shouldnt be there.

Re: Talk stopped working

Mana — Thu, 19 Oct 2017 19:09:05 GMT

If you haven't already, you may want to check your account online and make sure everything seems ok and talk is infact included.

If there seems to be a glitch in your account online, please send a private message to the @CS_Agent explaining your issue and providing your phone number.

Re: Talk stopped working

Luddite — Thu, 19 Oct 2017 19:11:05 GMT

@xxJDxx Some items to check:

a) Login to your account and confirm plan is correct and Active.

b) Is it just calling or are all services lost?

c) Can you see Public Mobile as the carrier with dots/bars?

d) Try your SIM in another unlocked phone; different carrier in yours.

A while ago there was a bug that stopped services even though account was paid up. So, if everything above checks out you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: Talk stopped working

Acekiller — Thu, 19 Oct 2017 19:49:01 GMT

Do you still have the same issue?

Re: Talk stopped working

xxJDxx — Sat, 21 Oct 2017 20:29:28 GMT

@Someone_here wrote:
Make sure that your saved/contact numbers includes only digits... For example I have a contact in my phone who's numbers are "xxx-xxx-xxxx (mom)" and "xxx-xxx-xxxx (dad)" (where "mom" and "dad" are saved within the number field, not as description of the number), and I get the same message if I try to call her directly from my contact list...

This seems to have been what my issue was related to. The number i was trying to call was in the xxx-xxx-xxxx format, as opposed to including a "+1 xxx-xxx-xxxx". updating the number in my conatacts to inlcude the +1 seems to have fixed my issue. Thanks.

Re: Talk stopped working

zhadj030 — Sun, 22 Oct 2017 23:25:42 GMT

@xxJDxx I am glad you fixed it by yourself.

In the other hand it sounds a bit weird, usually the +1 trick fixes the message that says that the call is a long distance and that is not included in your plan . So I take it that you forgot to mention the long distance part. Like the others I immediately thought that it could be a glitch that happened in your account.

Anyway good to see that you have fixed it.

Re: Talk stopped working

xxJDxx — Sat, 11 Nov 2017 20:29:45 GMT

@zhadj030 wrote:
@xxJDxx I am glad you fixed it by yourself.
In the other hand it sounds a bit weird, usually the +1 trick fixes the message that says that the call is a long distance and that is not included in your plan . So I take it that you forgot to mention the long distance part. Like the others I immediately thought that it could be a glitch that happened in your account.
Anyway good to see that you have fixed it.

Nope, no mention of long distance. Just stated that I did not have calling included in my plan