topic Can't reactivate in Get Support

Can't reactivate

marilynvooys — Tue, 11 Oct 2022 22:53:36 GMT

My credit card expired and now to reactivate I have to contact support. Each time I try to go through the steps to reach a customer support agent, the "submit ticket" button is always greyed out. How can I reach someone to reinstate my service. i don't have access online to my account. Either the online account was never set up or I cannot access it. How can I reactivate without access to my online accoun

Re: Can't reactivate

hTideGnow — Tue, 11 Oct 2022 22:52:29 GMT

Hi @marilynvooys if you have trouble opening ticket that way, just message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reactivate

computergeek541 — Tue, 11 Oct 2022 22:53:50 GMT

Did you receive your replacement card? For now, you can purchase a voucher for Public Mobile from a variety of convenience a grocery stores. Add the voucher to your account by calling 611.

Re: Can't reactivate

marilynvooys — Tue, 11 Oct 2022 22:55:36 GMT

can you also just add a debit card as auto payment instead? or does it have to be a top up card?

Re: Can't reactivate

hTideGnow — Tue, 11 Oct 2022 22:56:53 GMT

Hi @marilynvooys you can add a Visa Debit ..

Re: Can't reactivate

computergeek541 — Tue, 11 Oct 2022 22:58:33 GMT

@marilynvooys

Visa debit and Mastcard debit can be used. "Regular" debit can't be used.

Re: Can't reactivate

marilynvooys — Tue, 11 Oct 2022 22:58:45 GMT

the 611 is telling me I can use a voucher or credit card.. I am hoping the "visa debit" will work?

Re: Can't reactivate

computergeek541 — Tue, 11 Oct 2022 23:00:13 GMT

You won"t be able to add the Visa debit until you first regain access to your Public Mobile Self Serve account.

Re: Can't reactivate

hTideGnow — Tue, 11 Oct 2022 23:01:13 GMT

Hi @marilynvooys yes you can use Visa Debit. But you have to login to My Account and update the card first

And if yours is a Mastercard Debit, it might or might not work. Not every MC Debit works

Re: Can't reactivate

marilynvooys — Wed, 12 Oct 2022 01:58:22 GMT

Thanks to everyone for their response. I went to London Drugs and bought a top-up to make the account active. However, I keep getting the error "system error .. please try again" when I try to log into the online account, so I cannot go in and change the credit card for the next auto-payment. I guess I have to wait for the admin to get back to me to on this?