topic Re: close account in Get Support

close account

Beccawolfe — Tue, 11 Oct 2022 19:29:38 GMT

I need to close my sons account and he can't sign into his email to change his password. He turned 19 and is on his own plan. Can anyone help me close his account?

Re: close account

softech — Tue, 11 Oct 2022 19:36:09 GMT

@Beccawolfe you will need to login My Account and disable Pre-Authorized payments from the payment page. PM cannot renew your account in the next renewal date, account will then be suspended. 90 more days, the account will be closed

Understand you cannot login at the moment. First try using the Reset Password link. If that does not work, please open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: close account

dabr — Tue, 11 Oct 2022 19:38:42 GMT

@Beccawolfe To close the account you just need to stop the payments but if you need to remove the CC from his account, then submit a ticket via chatbot as only customer support can remove it here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

However, unless your son has opened another account with a different provider, it would be better that he submits a ticket to customer support to update the email (only customer support can change), or update the payment card which can be done once he has access to the account which would also require customer support if he's unable to login because he's forgotten the email/password.

Re: close account

HALIMACS — Tue, 11 Oct 2022 22:00:55 GMT

@Beccawolfe

Before you close his old Public Mobile account, if he wants to retain the phone number he was using under the Public Mobile plan, he will need to request the new provider port the number to them BEFORE allowing the Public Mobile account to deactivate.

If he's fine with the number he's got under the new plan with the other provider, just follow above advice of other users.