topic Re: password problems in Get Support

password problems

4268 — Tue, 11 Oct 2022 18:27:57 GMT

I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so? 🙄

Re: password problems

computergeek541 — Tue, 11 Oct 2022 18:29:55 GMT

@4268 wrote:
I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so? 🙄

Clear your browsing cookies and close your browser. Open the browser back up and try. There is a browsing session lockout if you're entered the incorrect password multiple times.

Re: password problems

dust2dust — Tue, 11 Oct 2022 18:32:02 GMT

If you know your 4 digit account pin then you can use 611 to pay for and buy data add-ons.

You could also try the login ids in the chatbot. Open chatbot, yes you're a customer, Sign in, use those login ids, Manage my account. Click boxes from there. You can pay and buy add-ons there as well.