topic Re: PAYMENT in Get Support

PAYMENT

Jamesrobert — Tue, 11 Oct 2022 16:19:48 GMT

Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?

Re: PAYMENT

Outdoorsman — Tue, 11 Oct 2022 16:48:33 GMT

@Jamesrobert hi have you made a plan change ? if so there is no prorating on your old plan

Re: PAYMENT

Yummy — Tue, 11 Oct 2022 16:50:58 GMT

Did you change your plan?

Did your credit card get charged twice?

Re: PAYMENT

RAINBOWBRITE — Tue, 11 Oct 2022 16:56:10 GMT

Maybe it is still just also showing your pending transaction so it just looks doubled up?

Re: PAYMENT

dabr — Tue, 11 Oct 2022 18:57:03 GMT

@Jamesrobert If you paid twice, then any extra payment will stay in your account and be used for the next renewal cycle, unless you actually made an immediate plan change after your account renewed recently for which there is no refund or proration since PM is prepaid.

Re: PAYMENT

Jamesrobert — Tue, 11 Oct 2022 20:55:03 GMT

No plan change. Just hit the button to pay full amount on Friday. Then went to dial out this morning and it said it was suspended. I never got a message like that before. Its either On or Off.

Re: PAYMENT

Jamesrobert — Tue, 11 Oct 2022 20:56:01 GMT

Yes it did.

Re: PAYMENT

Jamesrobert — Tue, 11 Oct 2022 20:57:19 GMT

This is the 1st Problem I have had with the company.

Re: PAYMENT

softech — Tue, 11 Oct 2022 21:04:37 GMT

@Jamesrobert check My Account again using Incognito mode. The money you paid this morning should be sitting as Available Fund.

PM is prepaid, it will always show you how much is your upcoming bill. You might have seen that and you clicked on it. Truth is you don't have to paid until the due date. You might have manually paid it too early. But it's OK, it should sit as Available Fund there , meaning it won't be used until your plan renewal date later, should be Nov 6