topic Re: Log in issues in Get Support

Log in issues

Tessa_k — Tue, 11 Oct 2022 18:02:51 GMT

I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me?

Re: Log in issues

Outdoorsman — Tue, 11 Oct 2022 16:14:16 GMT

@Tessa_k

hi if you tried that many times and your password reset doesn't work you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u

Re: Log in issues

Tessa_k — Tue, 11 Oct 2022 16:15:31 GMT

OK thank you I'll try that

Re: Log in issues

dust2dust — Tue, 11 Oct 2022 16:17:42 GMT

While you're waiting, you could try a different browser or device or use private mode.

Re: Log in issues

Tessa_k — Tue, 11 Oct 2022 16:20:03 GMT

Oh I've done that too...3 different devices and browsers, it's been ongoing for like past 2 days. I'm getting forbidden page when I try go log in so I'm trying to reset password now. Hopefully a rep can help me

Re: Log in issues

Kramy — Wed, 12 Oct 2022 05:34:02 GMT

Same issue here. I think it's just down right now. I tried a fresh PortableChrome profile, and it was unable to login too. Maybe in a few days they'll have it sorted out.