topic Re: MY ACCOUNT in Get Support

MY ACCOUNT

Fernando1 — Tue, 11 Oct 2022 14:14:30 GMT

CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.

YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY

Re: MY ACCOUNT

dust2dust — Tue, 11 Oct 2022 14:16:04 GMT

Can you login in to your account? Are any services working? What recording do you get when you dial 611? Do you know your 4 digit account pin?

Re: MY ACCOUNT

softech — Tue, 11 Oct 2022 14:24:30 GMT

@Fernando1

Login yo My account first, confirm the account status. Maybe Autopay just failed. If that is the reason, you can make a manual payment to reactivate the service

did you try logging into My Account? If you do not know the login, start with the Reset Password link there

If that does not work, open the ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: MY ACCOUNT

Yummy — Tue, 11 Oct 2022 14:54:40 GMT

You should get all details about your account when you log in to it.

Can you log in at all?