Data usage on Prince Edward Island

revscott — Tue, 11 Oct 2022 12:44:54 GMT

I am located on Prince Edward Island. I have a Public Mobile plan which includes data. Since Fiona, I can’t access / use this data. Are others having problems with there data usage on the Island or elsewhere?

Re: Data usage on Prince Edward Island

softech — Tue, 11 Oct 2022 13:09:47 GMT

@revscott did you try rebooting your phone?

did you try using the sim card on another phone?

Did you try to toggle your neteork type to 3G only and LTE and see if it makes any difference?

are voice and text workong?

Bell/Virgin/Lucky/Telus/Koodo should be using the same network towers there, do you have any friends on those providers and so they have same data problem ?

I encourage you to open ticket with PM and provide them your exact location and they can check if there any equipment issues in the area

To open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Data usage on Prince Edward Island in Get Support

Data usage on Prince Edward Island

Re: Data usage on Prince Edward Island