topic Re: Payment vouchers in Get Support

Payment vouchers

Kenton69 — Tue, 11 Oct 2022 04:17:03 GMT

I messed up voucher pins too many times on a phone call at *611 and got directed here. What do I do to fix this

Re: Payment vouchers

Alexandf — Tue, 11 Oct 2022 04:18:57 GMT

open ticket with PM support

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment vouchers

Alexandf — Tue, 11 Oct 2022 04:22:40 GMT

@Kenton69

Re: Payment vouchers

Kenton69 — Tue, 11 Oct 2022 04:28:02 GMT

611 is where I was directed here. Cannot remember email or password for account to access self serve

Re: Payment vouchers

dust2dust — Tue, 11 Oct 2022 04:28:25 GMT

You could wait an hour and try again or contact support. The first will be faster.

The words in the above image are actually mistaken. It's always PIN#.

Re: Payment vouchers

darlicious — Tue, 11 Oct 2022 07:29:26 GMT

@Kenton69

You only get to attempted entries of the pm voucher PIN code before you have to wait one full hour before trying again. How many times did you attempt to enter voucher codes? Because you can get locked out similar to a credit card with a fraud lock. Hopefully you do not exceed five or six times? If not wait the one full hour try again.

This post may give you some insight as well the voucher catalogue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

What retailer issued the public mobile vouchers that you have?